Return, Exchange & Refund Policy

This policy outlines the terms and conditions related to returns, exchanges, refunds, and cancellations for purchases made on the Sangouri Clothing website. By placing an order with us, you agree to comply with the policy mentioned below.

Eligibility for Returns & Exchanges

(Applicable to Domestic Orders Only)

Sangouri Clothing offers returns and exchanges on domestic orders subject to the following conditions:

  • Requests must be initiated within 7 days from the date of delivery.

  • Products must be unused, unwashed, unaltered, and in their original condition.

  • All original tags, labels, and packaging must remain intact.

  • Only one return or exchange request is allowed per order, regardless of the number of items purchased.

  • Requests raised after the 7-day window will not be accepted.

  • All return and exchange requests must be submitted only through our Returns Portal.

Exchange Process

To request an exchange, please follow these steps:

  1. Visit the Return/Exchange Portal on our website.

  2. Enter your Order Number along with your registered Email ID / Phone Number / ZIP Code.

  3. Select the product and choose the desired size for exchange.

  4. Once approved, Sangouri Clothing will arrange a reverse pickup.

If the pickup is not attempted within 2 working days of approval, customers must inform our Customer Support team for further assistance.

After the returned product is received and passes our quality check, the replacement item will be shipped, subject to stock availability.

Return & Refund Policy

  • Return requests must be initiated through the Returns Portal.

  • Once the returned product passes quality inspection, Store Credit equivalent to the product value will be issued.

  • Store Credits:

    • Are non-transferable

    • Can be redeemed only on the Sangouri Clothing website

  • Cash or bank refunds are not provided.

  • Only one return or exchange request is allowed per order.

Incorrect or Damaged Products

If you receive a wrong or damaged item, you must raise a request within 24 hours of delivery by selecting the appropriate option on the Returns Portal and uploading clear images of the issue.

Requests submitted after 24 hours may not be eligible for approval.

Unserviceable Pickup Locations

If reverse pickup is not available at your location:

  • Customers may self-ship the product to the address provided by our support team.

  • Courier charges will be reimbursed upon submission of:

    • Courier receipt

    • Tracking details
      (Subject to verification)

Combo & Promotional Purchases

For orders purchased under combo deals or promotional offers:

  • Partial returns will result in recalculation of discounts.

  • Any promotional benefit applied to the original order will be revoked if eligibility conditions are no longer met.

  • Refunds or credits will be adjusted accordingly.

International Orders

  • Returns, exchanges, or refunds are not applicable for international orders once confirmed.

  • Customers are advised to review product details carefully before placing an international order.

Order Cancellation Policy

  • Orders can be cancelled within 6 hours of placing the order.

  • Cancellation requests must be sent via email to care@sangouri.com.

  • Orders that have already been dispatched cannot be cancelled.

Contact Us

For any questions or assistance regarding returns, exchanges, or cancellations, please reach out to us:

📧 Email: care@sangouri.com
📱 WhatsApp Support: +91 9998887775

Sangouri Clothing reserves the right to update or modify this policy at any time without prior notice.
All decisions taken by Sangouri Clothing regarding returns, exchanges, and refunds shall be final and binding.